CONTACT

General Class Information::

• LOCKED DOOR POLICY: The door will be locked at the start of class for safety purposes. We recommend arriving 5 minutes prior to class to ensure you are on time.
• CLOTHING + SHOES: Please wear athletic clothing and sneakers to ALL classes. Failure to wear sneakers will result in the inability to participate in class.
• PHONES: No phones on the studio floor, please! At WKS, we prioritize creating a safe, respectful, and immersive experience for all clients. To achieve this, we kindly ask that all phones remain in the locker room while class is in progress. Snap your content before or after class (+ tag us!)
• GUEST PASSES: WKS 12-Month & 6-Month Members receive 1 complimentary guest pass per billing cycle. Please note, when booking a friend using a guest pass via the WKS app, they maintain responsibility for their booking! If you cancel class, your guest's reservation remains unaffected. If your guest does not attend the class for which they are registered, the $22 no-show fee will be applied to your account.

Waitlist Policy:

• You can be auto-dropped into class up to 30 mins prior to class starting. (This allows our clients who live close to the studio to make it to class on time). If you are concerned about being dropped into class up to 30 mins prior, please remove yourself from the waitlist.
• Please ensure you are subscribed to our emails and texts. You will receive an email and text if you are auto-dropped into class from the waitlist. If you haven't yet, we recommend adding your phone number to your WKS account in our app to ensure the fastest confirmation of being added to a class.
• We depend on our clients to manage their own waitlists. If it says WAITLISTED next to the class time, you are not currently enrolled. If it says BOOKED, you are in the class! We recommend putting yourself on only one waitlist.
• If you are auto-dropped into class from the waitlist within the 12-hour cancellation window and you late cancel or no-show this class, you will be charged the applicable fees noted below.

Late Cancellation Policy:

• If you cancel class within 12 hours of class time, this is considered a “late cancel.”
• If you have a class package, you lose a class credit.
• If you are an unlimited member of any type, you will be charged a $15 fee. If you are signed up for more than 1 class, or show up to a different class time by accident, you are considered a no-show unless you cancel yourself out of class within 12 hours on the WKS app. (Then it would be considered a late cancel).

No-Show Policy:

• If you do not attend a class you are booked for, this is considered a "no-show."
• With a class package, you lose a credit. In addition to the lost credit, any client type (class package holder or member) who no-shows a class is charged a $22 fee. All fees are applicable even if it’s your first class with us.
• No-show fees are auto charged 24 hours after the missed class time.

Class Pack Expiration Dates:

• New Client Special: expires 30 days from purchase date
• 1 Drop-In Credit: expires 30 days from purchase date
• 5-pack: expires 45 days from purchase date
• 10-pack: expires 90 days from purchase date
• 15-pack: expires 135 days from purchase date

We have 14 dedicated parking spaces in the first floor of the Berkshire Apartments parking deck off Harding Pl.; once you turn into the deck to the right, you'll see the parking signs with the WKS logo on them at each spot! If these are full, you may park on Harding Pl. on the side closest to the greenway and/or up on Greenwood Cliff Rd. *Please do not park in the 3 spots closest to the property management office and/or the spots on Harding Pl. closest to the studio, as those belong to the Berkshire. For our visual learners, click here to watch our parking walkthrough video. Our group classes are held in our downstairs studio. Our personal + semi-private training is held in our upstairs studio.