CONTACT

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GET IN TOUCH

Email Address

info@westkeptsecret.co


Large Group Studio Location


(DOWNSTAIRS)
1444 Harding Pl.
Charlotte, NC, 28204

Personal + Semi-Private Training Location

(UPSTAIRS)
1444 Harding Place
Charlotte, NC, 28204

How do I inquire about Personal Training?
The best way to get a response is our email address listed above! We commit to a turnaround / response time of 48 hours or less! When inquiring, please include why you’re looking to start this fitness journey and your daily availability Mon-Fri.
How do I sign up for a class?
Use this direct Mindbody Online Link OR...you can download the app! In the top right under “Businesses” search “West Kept Secret.” Once the WKS profile comes up, click into it and at the bottom you’ll see “View Schedule.” Click into the schedule and scroll over to the date in which you’d like to sign up for class. Once you have clicked into the class of your choice, buy a class credit, and be sure to use it to sign up! (Yes, it’s easy to forget that part!)
I am so out of shape and I’m scared to try a class, help!
As cliché as it sounds, the first step to conquering your fear, is coming to try! As soon as a WKS trainer greets you at the door, learns your name and asks your injury history, you will feel at ease in your new conquest. The WKS trainer will go over the interval to make sure you understand the timing, then specifically demonstrate each movement at each station so you feel comfortable before warming up. The best part about our classes? You are not alone! There are individuals of all different fitness and experience levels sweating right next to you! Don’t think.. just DO!
Do you offer muscle specific classes?
We pride ourselves in being a one-stop shop for a full body workout that includes cardio! You will never leave a WKS class needing to get another workout in as we have you covered on working all muscle groups through strength training and cardio using different props and machines!
How many times a week should I come to class?
This methodology is designed to work your body to muscle failure, so recovery time is important. The amount of time your body will need to recover depends on your own personal fitness level and nutrition, but we ask that you take a minimum of 12 hours prior to coming to your next class. Our recommendation is to come 3-4 times a week to get the best results. Remember, our muscles and bodies can’t change without rest and time to rebuild… and you giving 100% in class of course!
Late Cancelation / No Show / Waitlist / Expiration / Locked Door Policies
Late Cancelation + No Show: If you cancel class within 12 hours of class time, that’s considered a “late cancel.” If you have a class package, you lose a class credit. If you are an unlimited member of any type, you will be charged $10. If you are signed up for more than 1 class, or show up to a different class time by accident, you are considered a no show unless you cancel yourself out of class within 12 hours, then it would be a late cancel. A "no show" means you did not show up to class / weren’t able to check yourself in; if you have a class package, you lose a credit. Also, any client type who no shows is charged a $15 fee. All of this is applicable even if it’s your first class with us (which we hope you’ll arrive 5 minutes early so we can go over everything with you!)

Waitlist (WL) Policy: If you decide to add yourself to a WL(s), you can be auto-dropped into class up to 30 mins prior to class starting. While you automatically get an email, we also send a courtesy text (ONLY IF IT’S SAME DAY) if we notice you were auto-dropped in. Pls check the email address / phone # in your MBO to make sure it’s where you want to receive comms. We lean on you to manage your own WLs so if you want to get in, set your alarms and check your Mindbody app upon waking up; if it says WAITLISTED next to the class time still, you are not currently in, but need to remove yourself if still outside the 30 min time frame and you are planning not to come. If it says BOOKED, you got in. If you are not planning to wake up, we’d ask that you remove yourself from the WL before you go to bed the night before to avoid the auto-drop into class via Mindbody. If any client no shows their spot in class, you are auto-charged $15. If class package holders late cancel, you lose a class credit. If unlimited members late cancel, it’s a $10 fee. Late cancel = any time within 12 hours of the class time you’re signed up for. *We recommend not putting yourself on more than 1 WL.

Expiration Dates: these are listed in Mindbody + written out below; your package start date is the DAY YOU PURCHASE!
** New Client Special: expires in 30 days
** 1 Drop-In Credit: expires in 30 days
** 5-pack: expires in 2 months
** 10-pack: expires in 3 months
** 20-pack: expires in 6 month

Locked Door Policy: The door will be locked right at class time for safety purposes, no exceptions. Please plan to arrive at the studio with 5 minutes to spare in order to not be locked out.
When will I start to see results?
Everybody and every body is different. On average, if you attend class 2-3 times per week, you will start to see and feel changes by the end of week four, and you will notice a big difference in your overall strength and improvement in moves around this same time.
Where are you located?
All of our classes take place at 1444 Harding Pl., Charlotte, NC, 28204. Personal + Semi-Private Training is held upstairs, and Large Group Studio Classes are downstairs.