West Kept Secret Privacy Policy

Last Updated: March 2026

West Kept Secret (“WKS,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our studio, or use our services.

By accessing our website or providing your information, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information — name, email address, phone number, billing information, and any details you provide when booking sessions, purchasing packages, or contacting us.

  • Account Information — login credentials and profile details created through our scheduling platform (Momence).

  • Usage Data — IP address, browser type, device information, pages visited, and interactions with our website.

  • Communications — emails, SMS messages, and any responses to marketing or onboarding flows.

  • Health or Preference Information — any details you voluntarily share regarding fitness goals, injuries, or preferences.

2. How We Use Your Information

We use your information to:

  • Provide and manage training sessions, classes, and memberships

  • Process payments and maintain your account

  • Communicate with you about scheduling, updates, promotions, and studio information

  • Improve our website, services, and client experience

  • Maintain studio safety, compliance, and internal record‑keeping

  • Deliver personalized recommendations and programming when applicable

3. How We Share Your Information

We do not sell your personal information.

We may share information with:

  • Service Providers — including Momence (booking + payment processing), email/SMS platforms, and website hosting partners

  • Payment Processors — to securely complete transactions

  • Legal or Safety Authorities — if required to comply with law, protect our rights, or ensure client and staff safety

All third‑party partners are required to protect your information and use it only for the services they provide to WKS.

4. Cookies & Tracking Technologies

Our website may use cookies, pixels, and analytics tools to:

  • Understand how visitors use our site

  • Improve performance and user experience

  • Support marketing and retargeting campaigns

You can adjust cookie settings through your browser at any time.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your information. While no system is 100% secure, we work with reputable platforms and maintain best practices to safeguard your data.

6. Your Choices

You may:

  • Update or correct your account information

  • Opt out of marketing emails or SMS messages at any time

  • Request deletion of your personal information, subject to legal or operational requirements

To make a request, email studio@westkeptsecret.co.

7. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from minors without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date reflects the most recent version.

10. Contact Us

For questions or requests related to this Privacy Policy, contact us at:

West Kept Secret studio@westkeptsecret.co Charlotte, North Carolina